Account Deletion
Last updated: June 17, 2026
This page explains how Suyzeko users can request deletion of their account and associated data.
1. Delete Your Account in the App
- Open the Suyzeko App.
- Go to Settings > Account Security > Delete Account.
- Enter your account password to confirm account deletion.
- After confirmation, your account and associated data will be deleted from active systems.
2. Request Account Deletion by Email
If you no longer have access to the App, send an account deletion request to jiaosiming11@163.com.
Please include the following information in your email:
- The email address used to register your Suyzeko account.
- A clear statement that you want to delete your Suyzeko account.
3. Data Deleted
When your account is deleted, we delete account data associated with the registered account, including:
- Account profile information, including email, nickname, gender, and password hash.
- Uploaded avatar files associated with the account.
- Device records associated with the account.
- Saved presets, protocol records, protocol steps, and device setting data associated with the account.
- Active session and authentication data where applicable.
4. Data That May Be Retained
We may retain limited records only when required for security, fraud prevention, legal compliance, dispute resolution, or audit purposes. Such retained data will be limited to what is necessary and kept only for the required period.
5. Processing Time
In-app deletion is processed after password confirmation. Email requests are usually reviewed within 7 business days after we receive sufficient information to identify the account.
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